At Ezrella, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a returns and refund, the item must be unused, in its original condition, and in the original packaging. To complete your return, please start the refund process through our website.
Non-returnable items
Certain items cannot be returned, including customised or personalised products, unless the item arrives damaged or incorrect. Only regular price items can be returned. Sales and clearance items cannot be returned. Ezrella reserves the right to limit, refuse, or cancel orders from customers who have a history of excessive or irregular returns.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Shipping Cost and Return Address
Customers are responsible for return shipping costs unless the item received was defective or incorrect. To begin a return, please start the return process through our website to receive return instructions and the appropriate return address.
Need more information? Contact us at customerservice@ezrella.com