Thank you for shopping with Ezrella. The following information outlines our shipping process.
Order Processing Times
Orders are processed within 1–3 business days after payment is confirmed. Custom made-to-orders require 2–5 business days for production.
During this time, orders are prepared, verified, and dispatched for shipment. Please note that delivery times begin after the order has been processed and shipped.
Estimated Shipping and Delivery Times
Shipping times may vary depending on the destination. Estimated delivery times are typically between 7–14 business days, excluding order processing times. Weekends or public holidays may impact processing times.
Shipping Costs
We offer free delivery within the UK. International shipping costs are calculated at checkout based on the delivery location and selected shipping method.
Shipping Services and Order Tracking
Orders within the UK are shipped using Royal Mail Tracked 48 and Evri. International orders are fulfilled through trusted courier partners, including Royal Mail, Evri, DPD, FedEx, and DHL, depending on the destination. Once dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.
International Shipping
We ship to a number of international destinations. Shipping times and costs may vary depending on the destination. International shipping costs are calculated at checkout based on the delivery location and selected shipping method. International orders are fulfilled through trusted courier partners, including Royal Mail, Evri, DPD, FedEx, and DHL, depending on the destination. Tracking provided.
Customs, Duties and Taxes
For international orders, customs duties, taxes, and import fees may apply depending on the regulations of the destination country. These charges are determined by the customs authority of the destination country and are the responsibility of the customer.
Ezrella is not responsible for delays caused by customs processing or for any additional fees that may be charged upon delivery.
Where is My Order?
Please note that orders containing multiple items may arrive in separate deliveries. This is because some products may be shipped from different designers, locations, or warehouses.
Delays
During busy periods, processing and delivery times may take slightly longer than usual. While we always aim to meet our estimated timeframes, occasional delays may occur due to customs processing, high order volumes, or other unforeseen circumstances. We appreciate your patience and understanding, and please feel free to contact us if you have any concerns.
Contact Us
If you have any questions about shipping or your order status, please contact us through our WhatsApp chat or email us at customerservice@ezrella.com